Refund policy

At Lovely Paws Club, we offer a 30 day return window from the date of delivery. All approved returns come with step-by-step instructions. Please contact our customer service at info@lovelypawsclub.com to request a return label, which you can then print yourself. Returns made without prior approval will unfortunately be refused.

We aim to provide clear and transparent information regarding our Return and Refund Policy. Please review the conditions, procedures, and timeframes that apply to returns, refunds, and exchanges.

Policy Overview

  • Return Period: You can return your order within 30 days of receipt. The return request must be submitted to us within this period.
  • Refund Processing Time: Once we have received and inspected your return, we will process the refund within 5 days using the original payment method.
  • Return Shipping Costs: Covered by the customer unless the product is defective or incorrect.
  • Return Label: Would you like to return a product? Please contact our customer service team to obtain a return label. You can easily print this label yourself. You can reach our customer service by emailing info@lovelypawsclub.com
  • Restocking Fee: We do not charge any restocking fees for returns.

How to initiate a return or refund:

To start a return, please follow these steps:

  1. Contact our customer service: Email info@lovelypawsclub.com with your order number, reason for return, and any supporting photos if applicable.
  2. Receive return authorization: Our team will review your request and provide you with a return authorization and detailed instructions. You will also receive a return label that you can download and print yourself
  3. Return packaging: Safely package the item, ensuring all tags and original packaging are included. Attach the return authorization form as well.
  4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or covered by us if the order is defective or incorrect. We are not responsible for lost return shipments. Please use a tracked service and keep proof of shipment until the refund is processed.

Please note: Returns made without prior approval will unfortunately be refused.

Return conditions:

  • Items must be undamaged and include the original packaging.
  • The goods must be in such a condition that they can be resold.
  • Exceptions: Certain products, such as custom or personalized items and hygiene products (e.g., undergarments), are non-returnable unless unopened and unused.

Order Cancellations

Orders can be cancelled within 2 hours of purchase, as long as they haven’t been processed or shipped yet. Please contact us as soon as possible. Once your order has been shipped, cancellation is no longer possible. You can reach us at: info@lovelypawsclub.com

Change Of Mind

If you change your mind, you can return your order within 30 days of delivery. Simply follow the standard return process on our website.

For any questions, feel free to contact us at: info@lovelypawsclub.com

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please notify us immediately. Include a brief description and clear photos of the issue. Our team will review your case and resolve it as quickly as possible. If the issue is confirmed, you’ll receive a full refund or a replacement at no extra cost — whichever you prefer. Please contact our customer service team at info@lovelypawsclub.com

Lost Parcels

If your package doesn’t arrive and your shipping address was entered correctly, we’ll gladly send a replacement. If you prefer a refund, please allow up to 30 days for us to investigate and confirm that the parcel has not been delivered before we process your refund.